Get comfortable before you commit.

No. An ordinary, eligible WordPress business website can go through the short fit check and subscribe directly. Calls are optional. Complex sites need a review before payment; you can send details for review or choose a call.

Not necessarily. The plan covers ongoing care and small edits. A finding that requires a redesign, custom development, migration or substantial repair needs separate assessment and pricing. Send us your audit reference if you want help separating the two before you subscribe.

Provide a few details about your website and how we can arrange access. Novren prepares your client workspace, coordinates the WordPress connector, checks the care baseline and confirms activation. You then receive access to your branded client portal. A payment alone does not mean the site is connected.

Novren prepares your client workspace and invites you to the Novren-branded portal. You do not need to buy a separate care plan from our service partner. Follow your invitation to establish your portal sign-in. Your website connection is a separate setup step that Novren coordinates.

An authorized administrator needs to install and connect the WordPress care connector. Novren will coordinate the appropriate access method with you or your developer. Do not send passwords through this website or ordinary email. Hosting, DNS or other privileged access is requested only when a specific issue requires it.

Normally, no hosting move is needed. You keep your hosting, domain and website. Novren can coordinate with your current developer; tell us who else makes changes so maintenance and project work do not conflict.

One clearly defined content or website change, typically about 30 minutes or less using final material you supply. Updating opening hours, adding a team member, replacing a banner and publishing a supplied article are examples. The allowance is five requests, not a pool of development hours.

Ask us to review the request. Additional edits and larger projects require separate agreement before work begins. We will confirm the scope and any price before accepting the additional work. Unused included edits do not roll over under Novren’s service terms.

Hosting, domain registration, email hosting and premium plugin/theme licenses remain your responsibility unless separately agreed. New websites, redesigns, major page builds, copywriting, SEO projects and custom development are outside this subscription.

Possibly, after a fit review. Online stores, paid memberships, multiple sites in one WordPress installation, custom applications and sensitive-data workflows do not go straight through standard checkout. We need to understand the site before agreeing its care scope.

Automated checks run every five minutes. Three consecutive failures trigger a helpdesk ticket under our current monitoring policy. Novren reviews the issue and coordinates the next steps. If you spot a problem first, email hello@novren.co with the affected URL and what you are seeing. Hosting outages may need your hosting provider.

No provider can guarantee that a website will never be compromised or go offline. The plan includes routine care, scanning, backups and monitoring, with human coordination when issues arise. It does not include guaranteed response times, 24/7 human emergency coverage or guaranteed recovery of every change.

The first $399 payment is taken at checkout and the subscription renews monthly. Care starts after Novren has connected the site, checked the baseline and confirmed activation. Timing depends on access, compatibility and any issues discovered. If you have a deadline or a serious existing problem, ask us before paying.

Yes. There is no minimum term. Email hello@novren.co from your billing email before the next renewal and identify your website. A timely request prevents that renewal, even if confirmation follows later. Started periods are not prorated or routinely refunded; see the service terms for exceptions and required rights.

If Novren determines during initial onboarding that the website cannot be accepted for the standard plan before care is activated, the subscription is canceled and the initial payment refunded, as stated in the current service terms. Complex or severely broken sites should be reviewed before checkout.

Novren is run by Gabe Glenn and is your primary service contact. We use professional care systems and service partners to deliver the maintenance. Novren coordinates onboarding, questions, decisions and reporting. The privacy policy explains the providers involved.

Use the AI Editor in your Novren dashboard to describe a small change and review a preview before publication. One approved, published change counts as one AI edit, even if it touches several pages. The 50 AI edits and five human edits are separate monthly allowances. The editing tools become available after your site is connected and portal access is ready.

No. Five small human edits are included alongside the 50 AI edits. Send a bounded request with your finished text or image when you would prefer a person to do it. Using the AI Editor is optional.

Examples include business hours, a phone number, an image or a short piece of text. You review the preview and publication follows the portal’s approval settings. Check the result carefully; AI editing is not unlimited development or a promise that every custom setup is supported.

Contact Novren to discuss the next step. Extra AI edits require separate agreement; they are not part of the $399 monthly allowance. AI credits cannot be exchanged for human work, and the website does not automatically charge for additional edits.