Information and purposes.
Novren receives information you provide, such as name, business name, email, website URL, booking details, site context, support requests, and report recipients. We use it to assess fit, administer subscriptions, arrange onboarding and access, deliver care, respond to requests, and maintain relevant business records.
The eligibility and onboarding forms submit information to Novren’s website service on Cloudflare. Eligible signup details are saved so a confirmed Stripe payment can be matched to the website. Onboarding details are stored for setup and sent into Novren’s support workflow. A secure, essential cookie lets this browser resume the signup for up to seven days. Short-lived email links can restore access; their verification tokens expire after 20 minutes and can be used once. Do not include passwords, secret access links, keys, payment details, or sensitive customer information in those forms or ordinary email.
Payments through Stripe.
Stripe hosts checkout and processes your payment information. Checkout collects your name, business name, email, website URL, eligibility confirmation, acceptance of service terms, and billing information. Novren can access the customer, subscription, payment status, and order information needed to administer the service. Novren’s website does not receive full card details. Stripe handles information under its Privacy Policy.
Optional calls through Cal.com.
When you choose to book a call, Cal.com processes your name, email, website URL, selected time, and any optional notes. Calendar and conferencing providers support the booked meeting. Cal.com is linked rather than embedded in this website; see its Privacy Policy.
WordPress care, backups, and reporting.
Novren uses GoWP’s care, support, and reporting infrastructure to fulfill the service. A connected site may supply technical site information, software versions, scan and uptime results, screenshots of monitored pages, and backup copies of WordPress files and the database. A site database or backup can contain personal information from your own website. Provide only access you are authorized to grant, and disclose sensitive or regulated workflows before enrollment so suitability can be reviewed.
GoWP and associated infrastructure providers process information needed for updates, backups, scans, monitoring, helpdesk requests, reports and the AI Editor. Prompts, relevant website content, previews and approved changes may be processed for AI edit requests. Do not include secrets or sensitive customer records in AI prompts. Novren remains your service contact. Access is arranged through the connector or another appropriate secure method, rather than a public password form. Customers receive care communications and reports; raw technical system notifications are routed to Novren.
Email and service communications.
Messages to hello@novren.co enter Novren’s support workflow. Google Workspace and GoWP’s email/helpdesk infrastructure, including Postmark delivery and routing, process these communications. We use them for onboarding, support, approvals, billing requests, and reports. Automated signup and onboarding messages use Cloudflare Email Service. Do not email passwords or sensitive customer records.
Website hosting and campaign links.
Cloudflare hosts the website and its signup/onboarding service. Its storage, security, logging and email systems process information needed for these functions, including technical request information such as IP addresses. See Cloudflare’s Privacy Policy. GitHub stores the website’s source and supports deployment; customer form submissions are not published to the repository.
Campaign links may indicate how you reached the website. Do not put personal or sensitive information in campaign labels. This website does not forward onboarding form contents or private resume links to the booking service.
Sharing and tracking.
We share information with service providers as needed to deliver and administer the service, meet legal obligations, resolve disputes, and protect against misuse. Providers may process information in the locations where they operate. Novren does not sell customer or inquiry information or share it for cross-context behavioral advertising.
The public site does not intentionally run advertising trackers, analytics cookies, session replay, heatmaps, or chat widgets. It does not change behavior in response to Do Not Track. External checkout and scheduling services have their own practices.
Retention and security.
We retain records as needed for care, billing, communication, legal obligations, or disputes, and remove information when it is no longer needed. Connected-site backup history is normally up to 90 days while care is active; that is not a promise to preserve backups after cancellation. Provider copies may have their own retention schedules. Ask before cancellation if you need a handoff of available information.
Unpaid signup records are normally removed after seven days. Expired website sessions and access tokens are removed during scheduled cleanup. Successfully sent email bodies are cleared from the website’s sending queue; provider delivery records can remain under provider retention policies. Paid service and onboarding records are retained for the service and business purposes above.
We use the access controls and security features of our service providers and coordinate privileged access through an appropriate method. No internet system can promise absolute security.
Your requests and policy changes.
Email hello@novren.co for access, correction, deletion, or privacy questions. Identify the relevant interaction without sending sensitive identity documents. We may need to verify the request and retain records where legally required. Updated practices will be reflected here with a revised date.